Dispute Evidence Checker

Every Stripe dispute category has a minimum set of evidence below which a response is very unlikely to hold up. This checker applies the same minimum-evidence checklists we use on paid packets. Answer honestly from your records — a "no" here is cheaper than a "no" from the issuer.

Your checklist answers, dates, and score never leave your browser — there is no signup, and we see none of them. The page sends only anonymous usage counts to our own app (for example "checker started", "result shown", and the dispute category picked — or, if the dispute is outside what we handle, only which scope reason applied: physical goods or a platform payment), with no personal details. If you decide to start a case afterwards, you enter your dispute details in the case form yourself.

1 · Is this dispute one we can help with?

We only take disputes on digital goods paid through the seller's own Stripe account. If a platform or marketplace took the payment as merchant of record, the dispute belongs to that platform — only it can answer, so neither you nor we can respond to it.

What do you sell?

Digital goods or services (courses, coaching, SaaS, downloads, memberships, digital services) Physical products

Whose Stripe account took the payment?

My own Stripe account A platform or marketplace that is the merchant of record (e.g. Gumroad, Paddle, Lemon Squeezy, Etsy, an app store)

2 · Your dispute category

Shown in Stripe under Payments → Disputes → your dispute → "Reason". Not sure? Each label includes the claim the customer is making.

3 · Your evidence deadline

The evidence due-by date on the dispute in Stripe. This date is authoritative — if you don't respond by it, you automatically lose the dispute.

Your result

What you're missing — and why it matters

This score measures evidence completeness against the category minimums — it is not a prediction of the outcome. Issuers decide disputes; complete evidence is the part you control.

Want us to build the packet?

We build the packet and you review it — nothing is submitted without your approval; today you submit it in Stripe yourself. Our fee is 20% of what you recover, charged only if you win. If you lose or we decline, our fee is $0. Stripe's own dispute fees are separate. We need your case at least 4 days (96 hours) before the evidence due-by date; when we have that, the packet is delivered at least 72 hours before your deadline. We decline a case before any work starts if it's outside what we handle (digital goods sold on your own Stripe account), if fewer than 96 hours remain before Stripe's due-by, if your answers or records show the customer is right, or if a required item on your checklist is still missing once we have sorted your files. We always tell you exactly why and what would change the answer. If we decline, our fee is $0.

Start my case

Starting a case takes a sign-in link to your email — no password. The case form asks for the same details as this summary, so keep it handy:

Never send us passwords, Stripe secret or restricted API keys, bank login details, or full card numbers. We check file names, form fields and the contents of text files (.csv, .txt, .eml), and we block anything that looks like one — it isn't stored, and we tell you what to remove. PDFs, images and zip files aren't checked automatically, so look them over before you upload. We work from exports only, and the case page lists exactly what to upload. Prefer to read up first? The category guides · the sample packet. Questions: hello@thechargebackdesk.com.